Information Management


Service Desk :

  • Incident Management
  • Problem Management
  • Configuration Management
  • Service Lead Management
  • IT Service Continuity Management
  • ITIL Approach

Document and Records Management :

  • Policies and Standards
  • Managing Physical Records
  • Managing Electronic Records
  • Maintenance of Active and Inactive Records
  • FOIA Support

Systems & Network Engineering :

  • Information Technology Architecture Support
  • Computer Systems Management, Operations, and Support
  • Critical Infrastructure Continuity
  • Planning, Analysis, and Design
  • Deployment, Operations, Administrations, Maintenance, and Provisioning
  • Disaster Recovery / Contingency Planning

Software Engineering :

  • Software Development
  • Definition and Analysis Requirements
  • Configuration Management
  • Database Administration
  • User Acceptance Certification Testing
  • Exercise and Simulation

Program Management :

  • Return on Investment Projects
  • IT Capital Planning and Support
  • Detailed Project Planning and Conceptual Design
  • Project Management
  • Quality Assurement
  • PMI Project Management Life Cycle

Security Services :

  • Security Appliances
  • Integrated Service Routers
  • Active / Active Implementations
  • VPN Unsecured Asset Posturing / Patching
  • Virus Discovery and threat management
  • Cyber security and threat response

Data Entry Services :

  • Image Scanning
  • Collecting and Organizing Source Documents
  • Verifying Accuracy or Work
  • Updating Illegible Documents
  • Database Table Creation and Population
  • Customer Address Information Verification for Location Based Services, E911
  • Provisioning of orders, Voice, Voicemail, Data, Caller ID, On-Demand
  • Router, Switch, and Firewall Data Fills, IP Addressing Schemas.
  • IP Addressing Table Structures

Geospatial Services :

  • GIS Consulting
  • Strategic Implementation Planning and Services
  • Geographic Information Systems (GIS) Software Technology Support
    • GIS WEb enabled Services (Google Maps, Google Earth, Microsoft Virtual Earth)
  • ESRI Product Experience (9.x)
    • ArcMap/ArcINFO Desktop and Extensions
    • ArcGIS Server (Javascript, API, Flex API, Web ADF)
    • ArcGIS Engine
    • ArcGIS Mobile
  • Geodatabase Support and Design
    • Oracle Spatial
    • ArcSDE
    • SQL Server
  • GIS/IT Intergration
  • GIS Application Development
  • Training
  • Data Support

Telecom Support Services :

  • All CISCO VOIP Systems
  • NEC 2400 PBX
  • Octel 250 Voice Processing System
  • NEC Open Worx
  • Video Teleconferencing Systems
  • Avaya VOIP Telecommunications System
  • Avaya MMS Voicemail System